The "rogue agent" narrative is insufficient
From a covert OpenAI message board to a hacked gym booking, this year's agentic AI incidents look like autonomy gone wrong. But that's not the full story.
My five takeaways from the Meta settlement
Most headlines call it a win for teenage internet users. But I don't think that Meta setting the safety features for every major platform constitutes a success for anyone
How to build internal culture on a T&S team
T&S Insider’s practical, step-by-step guide to building a T&S team that takes accountability, surfaces problems early and doesn't shy away from asking leadership hard questions.
T&S Insider readers had questions; I answered
Debunking myths, working with AI — and working against it!
How to use AI for policy creation & iteration
An actionable list of ideas for how AI can supercharge your platform policy work
Parental controls should be standardised
Why make something so important so hard to use?
How to decide what Trust & Safety KPIs to track
Measuring the outcomes of T&S work is hard. The latest practical, step-by-step guide from T&S Insider shows you exactly how to do it
We’ve never been better at child safety
Two reports that remind us how far we’ve come in the most challenging part of T&S
The big unknowns about agentic AI
It's my job to think about agentic AI all day and these are the ten questions that I'm grappling with. Thinking about it too? Get in touch
T&S is political. Fund it like it is.
The Trust & Safety Summit reminded us that, if T&S is central to how platforms govern speech, behaviour and risk, it should be treated as a strategic function rather than a cost centre.
