How to operationalise platform policy at scale
T&S Insider’s practical, step-by-step guide to making policies consistently enforceable by human reviewers, machine learning models, or LLMs — or a combination of all three
T&S is political. Fund it like it is.
The Trust & Safety Summit reminded us that, if T&S is central to how platforms govern speech, behaviour and risk, it should be treated as a strategic function rather than a cost centre.
It's time to take user education seriously
If most platforms are pretty good at safety, they're terrible at educating users about it. That needs to change.
The best T&S Insider reads from the last two years
Ben revisits some of Alice’s most thoughtful newsletters editions from the past two years — and explains why they matter more than ever
How to write user-facing platform policies
T&S Insider’s practical, step-by-step guide to writing community guidelines that actually work
Platform governance, creator style
As content creators grow more powerful and more economically embedded in platforms, it's logical that they become more involved in shaping their rules. But what does that mean for platforms and regulators?
