T&S Insider

Trust & Safety leaders at the Marketplace Risk Management Conference were focused on the here-and-now, rather than broader musings about the future of the internet. But maybe these philosophical questions are more important than ever. No

The promise of AI with human emotional intelligence is that it can provide custom coaching for T&S interventions — but I wonder what the long-term repercussions may be for society

The best time to start planning for this year's elections was two years ago. The second-best time is now. Luckily, there are a host of free resources and tips to help

Platforms who try in good faith to commit to child safety are still criticised from all sides, yet suitable technology and public best practices are hard to come by.

Online communities are an amazing way for people to get support and information when they need it most. Instead of replacing human insights with AI chatbots, we should be finding ways to amplify prosocial content.

Everyone should have the right to express themselves joyfully and openly, and that includes the expression of sexuality. But moderating nudity is more complicated than it looks

Large language models (LLMs) allow policy rules to be enforced more consistently, and wouldn't allow for exceptions. But history — and my experience at Grindr — shows us that that is rarely how the world works.

Moderating with large language AI models could open up new ways of thinking about content policy, moderation, and even the kinds of platforms that are possible. But there may be downsides too.

Trust & Safety leaders across the industry are being asked to do more with less. As a result, the role of teams and leadership strategy is changing.

By being more explicit about what values are important (and why), platforms can make it easier for users to decide if it's the place for them