My five Trust & Safety mantras for difficult moments
The moment we find ourself in feels politically and socially fraught meaning that T&S workers need to look out for themselves more than ever. Here's what I say to myself during times of stress
It's hard in T&S right now but it's not all bad
Exciting AI developments from Reddit and Hinge and the resourcefulness and innovation of the T&S community are a reminder that Trust & Safety is an industry with lots to be proud of
The ethical and practical flaws in Meta's policy overhaul
Yes, Meta's recent policy overhaul says a lot about the company's priorities, leadership and strategic direction. But it's also a badly written and confusing policy. And the problem with bad policies is that they are very hard to enforce correctly.
I read the State of Safety Tech report so you don’t have to (but you should)
An important, and growing, part of the Trust & Safety landscape is the support and expertise provided by technology services companies (aka vendors). A new report sheds more light on these companies
What the T&S community predicts for 2025
Over the last 12 months, T&S leaders and practitioners have seen unprecedented change in an industry that many have worked in for years and many others are brand new to. I asked a few of them what their predictions were for 2025
