What American Sweatshop got wrong (and right)
I'm Alice Hunsberger. Trust & Safety Insider is my weekly rundown on the topics, industry trends and workplace strategies that trust and safety professionals need to know about to do their job.
Little-known fact: I studied film at college and began my career as a film and TV editor. This week I dusted off those dormant skills to watch American Sweatshop, a new thriller about a content moderator turned crime solver. I’m left with the question: are we happy with how T&S work shows up in common culture?
Thanks to everyone who reached out about last week’s T&S Insider on the rising importance of validating real-world identity. It clearly struck a nerve — and not always in ways people felt comfortable with.
I’d love to hear what you think about the film or about any fraud-prevention work you’re involved in. Here we go! — Alice
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An insider's take on American Sweatshop
Ben won't stop talking about it (EiM #306). And reviews have been all over the place. But what should we make of American Sweatshop?
Credit where it’s due: the film brings content moderation into the cultural conversation. Yet its execution left me torn — part appreciation for the attempt, part frustration at the missed opportunities and clunky clichés. Here’s my review, as a former moderator and frequent film watcher.