Alice Hunsberger

Alice Hunsberger

Dec
10

Why "censorship" is complex

High error rates during moderation enforcement often leads to user frustration and accusations of censorship. As Meta's Nick Clegg showed this week, these issues are not just technical but political and rarely understood outside T&S teams. That poses a problem.
6 min read
Dec
02

What the T&S community needs to hear (in your own words)

Many Trust and Safety professionals need wisdom and encouragement more than ever right now. The people who took part in my TrustCon zine project provided just that
5 min read
Nov
26

Fighting complexity with auditability

Could a more transparent, collaborative, and adaptable policy enforcement model combat cries of 'censorship' and empower diverse online communities to self-moderate? Open-source policy documents and AI-driven auditability might hold the key
8 min read
Nov
19

How I’m talking to my kid’s school about phones and social media

Conversations about kids and digital safety are often clouded by moral panic and oversimplification. By exploring the trade-offs of digital devices and platforms, we can empower parents and schools to make decisions that prioritise both safety and connection for young people.
9 min read
Nov
11

The four T&S horseman of the Trumpocalypse

For the last few years, we — as a society — have been getting to grips with how to balance safety, self-expression, and privacy online. With Trump’s election in the US and safety regulation in Australia and the UK, we’re finally getting some answers.
6 min read
Nov
05

We need each other more than ever

Much like the US election, the T&S space can sometimes feel tribal and competitive. Yet most people want the same thing: a safe and creative internet for as many people as possible. It's time to dance through the differences
4 min read
Oct
29

Last minute tips to help safeguard election integrity

With the 2024 US presidential election looming, concerns over misinformation and potential civil unrest are everywhere. While most of the groundwork has been laid, here are some last-minute things you can do to help safeguard election integrity and democracy
5 min read
Oct
14

The impossibility of eliminating harm completely

Eliminating all harm on social media is an unrealistic expectation. Inherent tensions between user needs for privacy, safety, and self-expression, make a one-size-fits-all solution impossible.
6 min read
Oct
08

All my T&S career links in one place

Trust & Safety is an exciting field in tech that doesn’t require a specific degree or certification to get started — if you can find the right role. This list of resources is designed to help you break into the industry or learn more about the field
6 min read
Oct
01

How to get the most from your frontline team

Frontline moderation teams can be a wealth of insights — but only if you give them the trust and time they need to deliver. Here are my tips for maximising their experience and skill
4 min read