Are we getting moderator well-being all wrong?
New research on wellness programs for moderators shows we’re still far from ensuring that the people doing this emotionally demanding work are truly supported.
I asked, you answered: What working in T&S means to you
Trust & Safety work is often invisible, emotionally demanding, and regularly misunderstood. But, as the responses of dozens of EiM readers over the last week have demonstrated, it’s also deeply meaningful, transformative, and collaborative.
Ten things no one tells you about working in T&S
Newcomers to the Trust & Safety world often ask me what's it like to work in the industry and the things I wish I'd know before I started. So here are my ten hard-won lessons for the next generation of online safety professionals
Social media use is changing, but why, and what does it mean for T&S?
Fewer users doesn’t mean fewer risks — bad actors thrive when harm is concentrated among smaller, more active audiences. Platforms must move beyond user reports to stay ahead.
Fair moderation is hard but fair, scalable moderation is harder
Throughout my career, I’ve struggled with the problem of how to enforce policies in a fair, accurate, and scalable way. A new research paper reminds us just how difficult that is
A reader asks: What should be on my ‘red line’ list?
Most T&S professionals—whether they admit it or not—have a line they won’t cross for their company. But when you're in the middle of a major, public failure, it can be hard to know what to do. Here’s my take on what to consider before quitting.
Is it prosocial design’s time to shine?
With some platforms retreating from a reactive, enforcement-driven approach to Trust & Safety, there’s a stronger case than ever to lean into proactive and prosocial practices that prevent toxicity from happening in the first place. Here's where to start.
What I heard at the T&S Summit in London
My first time attending a big T&S event outside of the US brought with it a lot of fun. But I left without as deep an understanding about British or European attitudes to online safety as I'd have liked
Making the best of a T&S incident (part two)
A Trust & Safety crisis doesn’t just risk reputational damage — it grabs leadership’s attention too. That’s your moment to make the case for investment in your team. Here’s how I would turn a T&S incident into a strategic win.
Are T&S professionals part of the problem?
A new report argues that, without industry-wide standards or codes of practice, T&S professionals are vulnerable to corporate pressures and destined to always be reactive to company's conflicting priorities. The answer? Greater independence.
