Sign in Subscribe
6 min read T&S Insider

I asked, you answered: What working in T&S means to you

Trust & Safety work is often invisible, emotionally demanding, and regularly misunderstood. But, as the responses of dozens of EiM readers over the last week have demonstrated, it’s also deeply meaningful, transformative, and collaborative.

Get access to the rest of this edition of EiM and 200+ others by becoming a paying member


Published by:

Alice Hunsberger

You might also like...

Jun
16

Can LLMs fix the flaws in user reporting?

Large Language Models are being tested for everything from transparency to content review. But could they help modernise one of the oldest T&S processes — how users report harm and appeal moderation decisions?
5 min read
Jun
09

User reporting isn't the magic fix some people think it is

Despite their ubiquitous use, user reports don't always drive effective moderation or meaningful change in platform policy. Is there a better approach?
5 min read
Jun
02

The new(ish) job roles in T&S

As the Trust & Safety industry matures, we're seeing new types of role emerge that didn't exist five years ago. For each of them, a working knowledge of AI is the bare minimum.
4 min read
May
27

Five T&S tools you might not know about

5 min read
May
20

Are we getting moderator well-being all wrong?

New research on wellness programs for moderators shows we’re still far from ensuring that the people doing this emotionally demanding work are truly supported.
5 min read