The difficulty of understanding intent
There's often a reason why someone resorts to sharing falsehoods but determining intent isn't easy to operationalise. As the US election heats up, platform moderation decisions have a key part to play in the spread of mis- and disinformation.
Trust & Safety growing pains
Rapid growth presents a unique problem for Trust & Safety teams, especially for startups with limited resources. Bluesky's rapid rise in Brazil is a great example of why this practice is anything but easy.
Telegram’s apology, genAI election analysis and new President for ISOC
The week in content moderation - edition #262
Five things I've learned writing this newsletter
It’s been six months since the first edition of Trust & Safety Insider, so its a good time to stop and look back at how it’s gone and what we've learned along the way.
South Korea's deepfake crackdown, Durov latest and no more quote post dunking
The week in content moderation - edition #261
Durov and the importance of figuring out what's next
Career progression isn't an accident - it's something you need to actively work on. Here are my go-to links and resources to help you think through what's next for you.
Introducing 'personhood credentials', Brazil goes after platforms and following Barclay
The week in content moderation - edition #260
The DSA article you didn't know about, but should
Two online dispute settlement (ODS) bodies have been certified to take user appeals under Article 21 of the Digital Services Act. This could be a revolutionary change to the way that user appeals work
A giant repository of AI risks, Breton's latest bust-up and interim at the Integrity Institute
The week in content moderation - edition #259
T&S is professionalising — but how?
Trust & Safety, as a profession, is at a crossroads. The regulatory landscape is leading towards professionalisation, and the industry — as proven by TrustCon — is growing quickly. Luckily, the Cybersecurity and Privacy industries have walked this path before us
