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Everything in Moderation*
Need-to-know news and analysis about platform policy, content moderation and internet regulation. Twice a week.

Latest

Apr
21

Fair moderation is hard but fair, scalable moderation is harder

Throughout my career, I’ve struggled with the problem of how to enforce policies in a fair, accurate, and scalable way. A new research paper reminds us just how difficult that is
5 min read
Apr
18

FTC lays out antitrust case, TikTok 'adds context to content' and Haidt analyses Snap Inc

The week in content moderation - edition #290
7 min read
Apr
14

A reader asks: What should be on my ‘red line’ list?

Most T&S professionals—whether they admit it or not—have a line they won’t cross for their company. But when you're in the middle of a major, public failure, it can be hard to know what to do. Here’s my take on what to consider before quitting.
7 min read
Apr
11

Brussels to go after X, Meta to face Kenyan courts and Substack's subtle shift

The week in content moderation - edition #289
7 min read
Apr
07

Is it prosocial design’s time to shine?

With some platforms retreating from a reactive, enforcement-driven approach to Trust & Safety, there’s a stronger case than ever to lean into proactive and prosocial practices that prevent toxicity from happening in the first place. Here's where to start.
6 min read
Apr
04

US raises OSA concerns, OpenAI's 'permissive approach' and moderation on stage

The week in content moderation - edition #288
6 min read
Apr
01

What I heard at the T&S Summit in London

My first time attending a big T&S event outside of the US brought with it a lot of fun. But I left without as deep an understanding about British or European attitudes to online safety as I'd have liked
6 min read
Mar
28

New bill to kill Section 230, defederation report and Mohan clarifies Covid-19 rules

The week in content moderation - edition #287
5 min read
Mar
24

Making the best of a T&S incident (part two)

A Trust & Safety crisis doesn’t just risk reputational damage — it grabs leadership’s attention too. That’s your moment to make the case for investment in your team. Here’s how I would turn a T&S incident into a strategic win.
8 min read
Mar
21

The OSA is finally here, my notes on Community Notes and Terrorgram explained

The week in content moderation - edition #286
6 min read