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Alice Hunsberger

Alice Hunsberger

United States
A T&S expert with 15+ years experience keeping online spaces safe, fair, and user-focused. Alice has led policy and operations teams at OkCupid and Grindr and now works at AI moderation company Musubi
Apr
14

A reader asks: What should be on my ‘red line’ list?

Most T&S professionals—whether they admit it or not—have a line they won’t cross for their company. But when you're in the middle of a major, public failure, it can be hard to know what to do. Here’s my take on what to consider before quitting.
7 min read
Apr
07

Is it prosocial design’s time to shine?

With some platforms retreating from a reactive, enforcement-driven approach to Trust & Safety, there’s a stronger case than ever to lean into proactive and prosocial practices that prevent toxicity from happening in the first place. Here's where to start.
6 min read
Apr
01

What I heard at the T&S Summit in London

My first time attending a big T&S event outside of the US brought with it a lot of fun. But I left without as deep an understanding about British or European attitudes to online safety as I'd have liked
6 min read
Mar
24

Making the best of a T&S incident (part two)

A Trust & Safety crisis doesn’t just risk reputational damage — it grabs leadership’s attention too. That’s your moment to make the case for investment in your team. Here’s how I would turn a T&S incident into a strategic win.
8 min read
Mar
17

Are T&S professionals part of the problem?

A new report argues that, without industry-wide standards or codes of practice, T&S professionals are vulnerable to corporate pressures and destined to always be reactive to company's conflicting priorities. The answer? Greater independence.
6 min read
Mar
10

Some personal news, as they say

Much of the work I've done over the years has circled around the problem of how to balance human moderation and automation. Now I'll be doing it within an AI moderation company
6 min read
Mar
03

People want niche online spaces - how do we make them safe?

A survey from The Verge and Vox suggests that users are moving away from global platforms and towards small, niche communities. But how will that affect Trust & Safety practices? And where should we focus our attention?
6 min read
Feb
24

How to get buy-in for T&S (part one)

Companies tend to invest in Trust & Safety when there's a brand or reputation risk, which isn't a structured or sustainable way to build a safety programme. Using a framework, like the Hierarchy of Growth Business Needs, can help to get buy-in before there's an emergency
8 min read
Feb
17

How to write better transparency reports

Mandated transparency reports are a cornerstone of online safety regulation. But dozens of companies still produce voluntary disclosures that take significant time and energy to pull together. What is the purpose of these reports now that so much other information is in the public domain?
8 min read
Feb
10

NCMEC funding — and what happens next

LGBTQ+ children face unique risks online, yet political pressure has forced the removal of critical research and support. For those working in Trust & Safety, the question isn’t whether this will have an impact — it’s how we respond before more harm is done.
8 min read