How to get the most from your frontline team
Frontline moderation teams can be a wealth of insights — but only if you give them the trust and time they need to deliver. Here are my tips for maximising their experience and skill
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30
Is the Oversight Board just "safety washing"?
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Jun
23
Are schools taking online safety seriously?
I recently learned that even thoughtful, well-intentioned schools often lack strong safeguards on internet-connected devices. Here’s a list of questions to ask — and a template you can use to start the conversation
6 min read
Jun
16
Can LLMs fix the flaws in user reporting?
5 min read
Jun
09
User reporting isn't the magic fix some people think it is
5 min read
Jun
02
The new(ish) job roles in T&S
4 min read