T&S is political. Fund it like it is.
The Trust & Safety Summit reminded us that, if T&S is central to how platforms govern speech, behaviour and risk, it should be treated as a strategic function rather than a cost centre.
It's time to take user education seriously
If most platforms are pretty good at safety, they're terrible at educating users about it. That needs to change.
The best T&S Insider reads from the last two years
Ben revisits some of Alice’s most thoughtful newsletters editions from the past two years — and explains why they matter more than ever
How to write user-facing platform policies
T&S Insider’s practical, step-by-step guide to writing community guidelines that actually work