May
09
35,000 ways to harass women, Wikipedia pushes back and Stoll turns source
The week in content moderation - edition #292
6 min read
Latest analysis
May
06
Ten things no one tells you about working in T&S
Newcomers to the Trust & Safety world often ask me what's it like to work in the industry and the things I wish I'd know before I started. So here are my ten hard-won lessons for the next generation of online safety professionals
4 min read
May
02
The new African mod whistleblowers, KOSA goes quiet and Dunn deal
The week in content moderation - edition #291
6 min read
Apr
29
Social media use is changing, but why, and what does it mean for T&S?
Fewer users doesn’t mean fewer risks — bad actors thrive when harm is concentrated among smaller, more active audiences. Platforms must move beyond user reports to stay ahead.
6 min read
Apr
25
Oversight Board gives verdict, verification is back but 4chan may not be
The week in content moderation - edition #291
7 min read
Apr
21
Fair moderation is hard but fair, scalable moderation is harder
Throughout my career, I’ve struggled with the problem of how to enforce policies in a fair, accurate, and scalable way. A new research paper reminds us just how difficult that is
5 min read
Apr
18
FTC lays out antitrust case, TikTok 'adds context to content' and Haidt analyses Snap Inc
The week in content moderation - edition #290
7 min read
Apr
14
A reader asks: What should be on my ‘red line’ list?
Most T&S professionals—whether they admit it or not—have a line they won’t cross for their company. But when you're in the middle of a major, public failure, it can be hard to know what to do. Here’s my take on what to consider before quitting.
7 min read
Apr
11
Brussels to go after X, Meta to face Kenyan courts and Substack's subtle shift
The week in content moderation - edition #289
7 min read
Apr
07
Is it prosocial design’s time to shine?
With some platforms retreating from a reactive, enforcement-driven approach to Trust & Safety, there’s a stronger case than ever to lean into proactive and prosocial practices that prevent toxicity from happening in the first place. Here's where to start.
6 min read