Apr
18
FTC lays out antitrust case, TikTok 'adds context to content' and Haidt analyses Snap Inc
The week in content moderation - edition #290
7 min read
Latest analysis
Apr
14
A reader asks: What should be on my ‘red line’ list?
Most T&S professionals—whether they admit it or not—have a line they won’t cross for their company. But when you're in the middle of a major, public failure, it can be hard to know what to do. Here’s my take on what to consider before quitting.
7 min read
Apr
11
Brussels to go after X, Meta to face Kenyan courts and Substack's subtle shift
The week in content moderation - edition #289
7 min read
Apr
07
Is it prosocial design’s time to shine?
With some platforms retreating from a reactive, enforcement-driven approach to Trust & Safety, there’s a stronger case than ever to lean into proactive and prosocial practices that prevent toxicity from happening in the first place. Here's where to start.
6 min read
Apr
04
US raises OSA concerns, OpenAI's 'permissive approach' and moderation on stage
The week in content moderation - edition #288
6 min read
Apr
01
What I heard at the T&S Summit in London
My first time attending a big T&S event outside of the US brought with it a lot of fun. But I left without as deep an understanding about British or European attitudes to online safety as I'd have liked
6 min read
Mar
28
New bill to kill Section 230, defederation report and Mohan clarifies Covid-19 rules
The week in content moderation - edition #287
5 min read
Mar
24
Making the best of a T&S incident (part two)
A Trust & Safety crisis doesn’t just risk reputational damage — it grabs leadership’s attention too. That’s your moment to make the case for investment in your team. Here’s how I would turn a T&S incident into a strategic win.
8 min read
Mar
21
The OSA is finally here, my notes on Community Notes and Terrorgram explained
The week in content moderation - edition #286
6 min read
Mar
17
Are T&S professionals part of the problem?
A new report argues that, without industry-wide standards or codes of practice, T&S professionals are vulnerable to corporate pressures and destined to always be reactive to company's conflicting priorities. The answer? Greater independence.
6 min read