Mar
14
Disputed decisions, an LLM for spotting foreign ops and the book Meta didn't want you to read
The week in content moderation - edition #285
7 min read
Latest analysis
Mar
10
Some personal news, as they say
Much of the work I've done over the years has circled around the problem of how to balance human moderation and automation. Now I'll be doing it within an AI moderation company
6 min read
Mar
07
Inside ‘online fraud factories’, Meta apologises and Onahian on AI moderation
The week in content moderation - edition #284
5 min read
Mar
03
People want niche online spaces - how do we make them safe?
A survey from The Verge and Vox suggests that users are moving away from global platforms and towards small, niche communities. But how will that affect Trust & Safety practices? And where should we focus our attention?
6 min read
Feb
28
Australia issue transparency fine, Oversight Board rift and Hinge launch T&S feature
The week in content moderation - edition #283
7 min read
Feb
24
How to get buy-in for T&S (part one)
Companies tend to invest in Trust & Safety when there's a brand or reputation risk, which isn't a structured or sustainable way to build a safety programme. Using a framework, like the Hierarchy of Growth Business Needs, can help to get buy-in before there's an emergency
8 min read
Feb
21
'Profit over safety', TikTok announce more cuts and the global regulatory gap
The week in content moderation - edition #282
6 min read
Feb
17
How to write better transparency reports
Mandated transparency reports are a cornerstone of online safety regulation. But dozens of companies still produce voluntary disclosures that take significant time and energy to pull together. What is the purpose of these reports now that so much other information is in the public domain?
8 min read
Feb
14
AI safety theatre, Shopify’s policy dodge, and the reality of moderation work
The week in content moderation - edition #281
7 min read
Feb
10
NCMEC funding — and what happens next
LGBTQ+ children face unique risks online, yet political pressure has forced the removal of critical research and support. For those working in Trust & Safety, the question isn’t whether this will have an impact — it’s how we respond before more harm is done.
8 min read