Making the best of a T&S incident (part two)
A Trust & Safety crisis doesn’t just risk reputational damage — it grabs leadership’s attention too. That’s your moment to make the case for investment in your team. Here’s how I would turn a T&S incident into a strategic win.
The OSA is finally here, my notes on Community Notes and Terrorgram explained
The week in content moderation - edition #286
Are T&S professionals part of the problem?
A new report argues that, without industry-wide standards or codes of practice, T&S professionals are vulnerable to corporate pressures and destined to always be reactive to company's conflicting priorities. The answer? Greater independence.
Disputed decisions, an LLM for spotting foreign ops and the book Meta didn't want you to read
The week in content moderation - edition #285
Some personal news, as they say
Much of the work I've done over the years has circled around the problem of how to balance human moderation and automation. Now I'll be doing it within an AI moderation company
Inside ‘online fraud factories’, Meta apologises and Onahian on AI moderation
The week in content moderation - edition #284
People want niche online spaces - how do we make them safe?
A survey from The Verge and Vox suggests that users are moving away from global platforms and towards small, niche communities. But how will that affect Trust & Safety practices? And where should we focus our attention?
Australia issue transparency fine, Oversight Board rift and Hinge launch T&S feature
The week in content moderation - edition #283
How to get buy-in for T&S (part one)
Companies tend to invest in Trust & Safety when there's a brand or reputation risk, which isn't a structured or sustainable way to build a safety programme. Using a framework, like the Hierarchy of Growth Business Needs, can help to get buy-in before there's an emergency
'Profit over safety', TikTok announce more cuts and the global regulatory gap
The week in content moderation - edition #282
