What American Sweatshop got wrong (and right)
The new thriller puts content moderation on the big screen. But the combination of dark realism and clunky clichés left me both impressed and frustrated.
The new AI governance plan, YouTube's policy walkback and inside American Sweatshop
The week in content moderation - edition #306
Is ‘trust’ the new frontier in T&S?
Online marketplaces are less worried about speech — they’re focused on fraud, identity, and authenticity. At Marketplace Risk in New York, we saw a glimpse of T&S’s next big shift.
Moderating Charlie Kirk's legacy, chatbots under fire and LLMs that can't agree
The week in content moderation - edition #305
When internet regulation goes wrong, Roblox goes all-in on age verification and the real Zuck
The week in content moderation - edition #304
How (and why) I use AI to write T&S Insider
Prompted by other newsletter writers, I’m sharing how I use AI in my writing process — and why I’ll never let it draft a full edition.
Free speech politics, AI missteps, and Pinterest’s pivot to prevention
The week in content moderation - edition #303
Is it time to rethink the Santa Clara Principles?
The 2018 standards set the benchmark for moderation transparency and were adopted by the world’s biggest platforms. But with recommendation algorithms and AI now shaping online speech before it’s even published, the Principles may need updating.
OpenAI's safety promises, CSAM network in Indonesia and new anti-trust book
The week in content moderation - edition #302
T&S leaders are doing everything, everywhere, all at once
Trust & Safety work rarely has a single focus. From AI to regulation to team well-being, the data suggests T&S workers are spinning dozens of plates at once. But is this a problem to fix, or simply the nature of the job?
