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Dec
08

Why remote T&S jobs have all but disappeared

As companies pull workers back to expensive hubs and the US moves to restrict visas, the T&S field risks losing the very expertise and global perspectives it depends on. The fourth part of the Safe for Work? series.
7 min read
Oct
13

[Revisited] Trust & Safety is how platforms put values into action

As AI reshapes online speech and platforms bend to political pressure, Alice returns to the idea that you can tell a lot about a platform by the way it defines — or dismisses — trust and safety.
7 min read
Sep
05

Free speech politics, AI missteps, and Pinterest’s pivot to prevention

The week in content moderation - edition #306
5 min read
Apr
11

Brussels to go after X, Meta to face Kenyan courts and Substack's subtle shift

The week in content moderation - edition #289
7 min read
Apr
04

US raises OSA concerns, OpenAI's 'permissive approach' and moderation on stage

The week in content moderation - edition #288
6 min read
Feb
24

How to get buy-in for T&S (part one)

Companies tend to invest in Trust & Safety when there's a brand or reputation risk, which isn't a structured or sustainable way to build a safety programme. Using a framework, like the Hierarchy of Growth Business Needs, can help to get buy-in before there's an emergency
8 min read
Sep
27

Operating system safety, Twitch's expiring strikes and incentives to collaborate

The week in content moderation - edition #264
6 min read
Mar
11

Trust & Safety is how platforms put values into action

6 min read
Jan
12

Substack's Nazi moderation backlash, Supreme Court date set and your own 'chatmod'

The week in content moderation - edition #230
5 min read
May
26

The promise of multilingual language models, moderating Mizzy and gaming hate report

The week in content moderation - edition #202
6 min read