Online safety regulation as community policing
A recent edition of T&S Insider called for regulators to spend more time at industry events like TrustCon. One EiM reader argues that merely showing up isn't enough.
How to build internal culture on a T&S team
T&S Insider’s practical, step-by-step guide to building a T&S team that takes accountability, surfaces problems early and doesn't shy away from asking leadership hard questions.
Should regulators attend TrustCon?
Regulation as a topic might have retreated into the background at this year's TrustCon but there's still plenty of reasons for regulators to attend. Owen and Ben debate whether government watchdogs have a place at the industry's biggest event
Are we entering Trust and Safety’s builder era?
In contrast to the precarity facing many T&S workers, most TrustCon attendees were energised by what AI now allows them to build and the impact they can have with it
What TrustCon's agenda says about T&S in 2026
The Trust & Safety industry's largest professional event tells tell us a lot about the current feeling within industry and where it’s heading
How to use AI for policy creation & iteration
An actionable list of ideas for how AI can supercharge your platform policy work
How to decide what Trust & Safety KPIs to track
Measuring the outcomes of T&S work is hard. The latest practical, step-by-step guide from T&S Insider shows you exactly how to do it
How to operationalise platform policy at scale
T&S Insider’s practical, step-by-step guide to making policies consistently enforceable by human reviewers, machine learning models, or LLMs — or a combination of all three
How to write user-facing platform policies
T&S Insider’s practical, step-by-step guide to writing community guidelines that actually work
