Introducing Safe for Work? — all about T&S jobs
This new T&S Insider series will look at the T&S job market in 2025 and unpack what it means for people who want in (or out)
Can anyone do T&S work for 20 years?
Is Trust & Safety a career for life — or a job that burns people out before they get there? The reaction to a viral LinkedIn post suggests many experienced professionals are starting to wonder the same.
Where are tomorrow’s T&S experts coming from?
As AI transforms how Trust & Safety work gets done, it’s also quietly dismantling the career paths that got many of us here. This week, a T&S Insider reader asks what to do when all the entry-level roles disappear.
Fractional T&S leadership - a good idea?
Fractional T&S leadership sounds good on paper. But if safety is the product, is part-time influence ever enough? Here's my response to a question from a T&S Insider reader
The new(ish) job roles in T&S
As the Trust & Safety industry matures, we're seeing new types of role emerge that didn't exist five years ago. For each of them, a working knowledge of AI is the bare minimum.
Ten things no one tells you about working in T&S
Newcomers to the Trust & Safety world often ask me what's it like to work in the industry and the things I wish I'd know before I started. So here are my ten hard-won lessons for the next generation of online safety professionals
Some personal news, as they say
Much of the work I've done over the years has circled around the problem of how to balance human moderation and automation. Now I'll be doing it within an AI moderation company
Is it time to unite T&S and AI ethics?
There's enormous potential in bringing together these often siloed disciplines and organisational functions. Given the complex, intertwined risks of AI and human interaction, it may even be a necessity.
