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Latest analysis

May
27

Five T&S tools you might not know about

There's a plethora of under-the-radar tools built by small teams solving big safety challenges. Here are five that I recommend knowing about (or revisiting).
5 min read
May
20

Are we getting moderator well-being all wrong?

New research on wellness programs for moderators shows we’re still far from ensuring that the people doing this emotionally demanding work are truly supported.
5 min read
May
16

KOSA returns, abortion speech under threat, and OpenAI’s safety trick

The week in content moderation - edition #294
5 min read
May
12

I asked, you answered: What working in T&S means to you

Trust & Safety work is often invisible, emotionally demanding, and regularly misunderstood. But, as the responses of dozens of EiM readers over the last week have demonstrated, it’s also deeply meaningful, transformative, and collaborative.
6 min read
May
09

35,000 ways to harass women, Wikipedia pushes back and Stoll turns source

The week in content moderation - edition #293
6 min read
May
06

Ten things no one tells you about working in T&S

Newcomers to the Trust & Safety world often ask me what's it like to work in the industry and the things I wish I'd know before I started. So here are my ten hard-won lessons for the next generation of online safety professionals
4 min read
May
02

The new African mod whistleblowers, KOSA goes quiet and Dunn deal

The week in content moderation - edition #292
6 min read
Apr
29

Social media use is changing, but why, and what does it mean for T&S?

Fewer users doesn’t mean fewer risks — bad actors thrive when harm is concentrated among smaller, more active audiences. Platforms must move beyond user reports to stay ahead.
6 min read
Apr
25

Oversight Board gives verdict, verification is back but 4chan may not be

The week in content moderation - edition #291
7 min read
Apr
21

Fair moderation is hard but fair, scalable moderation is harder

Throughout my career, I’ve struggled with the problem of how to enforce policies in a fair, accurate, and scalable way. A new research paper reminds us just how difficult that is
5 min read