The new(ish) job roles in T&S
As the Trust & Safety industry matures, we're seeing new types of role emerge that didn't exist five years ago. For each of them, a working knowledge of AI is the bare minimum.
Five T&S tools you might not know about
There's a plethora of under-the-radar tools built by small teams solving big safety challenges. Here are five that I recommend knowing about (or revisiting).
Are we getting moderator well-being all wrong?
New research on wellness programs for moderators shows we’re still far from ensuring that the people doing this emotionally demanding work are truly supported.
KOSA returns, abortion speech under threat, and OpenAI’s safety trick
The week in content moderation - edition #293
I asked, you answered: What working in T&S means to you
Trust & Safety work is often invisible, emotionally demanding, and regularly misunderstood. But, as the responses of dozens of EiM readers over the last week have demonstrated, it’s also deeply meaningful, transformative, and collaborative.
35,000 ways to harass women, Wikipedia pushes back and Stoll turns source
The week in content moderation - edition #292
Ten things no one tells you about working in T&S
Newcomers to the Trust & Safety world often ask me what's it like to work in the industry and the things I wish I'd know before I started. So here are my ten hard-won lessons for the next generation of online safety professionals
The new African mod whistleblowers, KOSA goes quiet and Dunn deal
The week in content moderation - edition #291
Social media use is changing, but why, and what does it mean for T&S?
Fewer users doesn’t mean fewer risks — bad actors thrive when harm is concentrated among smaller, more active audiences. Platforms must move beyond user reports to stay ahead.
Oversight Board gives verdict, verification is back but 4chan may not be
The week in content moderation - edition #291
