Feb
03
How to evaluate Trust & Safety vendors
T&S Insider’s practical, step-by-step guide to running RFPs in an ever-changing vendor market
12 min read
Professional development
Jan
12
What you can expect from EiM in 2026
2025 was not for the faint-of-hearted but we got through it, mostly unscathed. Here, Alice and Ben reflect on what they learnt and what they’re hoping to achieve — for themselves and the T&S community — in the year ahead.
5 min read
Nov
19
How T&S safety jobs got technical
The rapid rise of AI-focused T&S roles is hard to ignore. In the second part of the Safe for Work? series, we look at insights and hard data that shows why ML and AI fluency is becoming core to the job — and what you can do to keep up
6 min read
Sep
22
Is ‘trust’ the new frontier in T&S?
Online marketplaces are less worried about speech — they’re focused on fraud, identity, and authenticity. At Marketplace Risk in New York, we saw a glimpse of T&S’s next big shift.
5 min read
Sep
08
How (and why) I use AI to write T&S Insider
Prompted by other newsletter writers, I’m sharing how I use AI in my writing process — and why I’ll never let it draft a full edition.
8 min read
Aug
26
T&S leaders are doing everything, everywhere, all at once
Trust & Safety work rarely has a single focus. From AI to regulation to team well-being, the data suggests T&S workers are spinning dozens of plates at once. But is this a problem to fix, or simply the nature of the job?
5 min read
Jul
21
How to develop your Trust & Safety voice
Many T&S professionals stay silent about their work — and that's a problem.
Ben and Alice explore why more folks should speak up, what’s holding them back, and how to share safely and strategically.
7 min read
Jul
14
All you need to know about TrustCon (even if you're not going)
The Trust & Safety community’s biggest moment of the year is here. From merch to must-see panels, here's what you need-to-know.
5 min read
May
12
I asked, you answered: What working in T&S means to you
Trust & Safety work is often invisible, emotionally demanding, and regularly misunderstood. But, as the responses of dozens of EiM readers over the last week have demonstrated, it’s also deeply meaningful, transformative, and collaborative.
6 min read
Apr
01
What I heard at the T&S Summit in London
My first time attending a big T&S event outside of the US brought with it a lot of fun. But I left without as deep an understanding about British or European attitudes to online safety as I'd have liked
6 min read