Five T&S tools you might not know about
There's a plethora of under-the-radar tools built by small teams solving big safety challenges. Here are five that I recommend knowing about (or revisiting).
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Jun
16
Can LLMs fix the flaws in user reporting?
Large Language Models are being tested for everything from transparency to content review. But could they help modernise one of the oldest T&S processes — how users report harm and appeal moderation decisions?
5 min read
Jun
09
User reporting isn't the magic fix some people think it is
Despite their ubiquitous use, user reports don't always drive effective moderation or meaningful change in platform policy. Is there a better approach?
5 min read
Jun
02
The new(ish) job roles in T&S
As the Trust & Safety industry matures, we're seeing new types of role emerge that didn't exist five years ago. For each of them, a working knowledge of AI is the bare minimum.
4 min read
May
20
Are we getting moderator well-being all wrong?
New research on wellness programs for moderators shows we’re still far from ensuring that the people doing this emotionally demanding work are truly supported.
5 min read
May
12
I asked, you answered: What working in T&S means to you
6 min read