My ultimate guide to T&S networking
Networking is for everyone, not just folks looking to change jobs, but it does take effort. Here's my five tips to making meaningful T&S connections
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Apr
29
Social media use is changing, but why, and what does it mean for T&S?
Fewer users doesn’t mean fewer risks — bad actors thrive when harm is concentrated among smaller, more active audiences. Platforms must move beyond user reports to stay ahead.
6 min read
Apr
21
Fair moderation is hard but fair, scalable moderation is harder
Throughout my career, I’ve struggled with the problem of how to enforce policies in a fair, accurate, and scalable way. A new research paper reminds us just how difficult that is
5 min read
Apr
14
A reader asks: What should be on my ‘red line’ list?
Most T&S professionals—whether they admit it or not—have a line they won’t cross for their company. But when you're in the middle of a major, public failure, it can be hard to know what to do. Here’s my take on what to consider before quitting.
7 min read
Apr
01
What I heard at the T&S Summit in London
My first time attending a big T&S event outside of the US brought with it a lot of fun. But I left without as deep an understanding about British or European attitudes to online safety as I'd have liked
6 min read
Mar
24
Making the best of a T&S incident (part two)
A Trust & Safety crisis doesn’t just risk reputational damage — it grabs leadership’s attention too. That’s your moment to make the case for investment in your team. Here’s how I would turn a T&S incident into a strategic win.
8 min read