Five things I've learned writing this newsletter
It’s been six months since the first edition of Trust & Safety Insider, so its a good time to stop and look back at how it’s gone and what we've learned along the way.
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Mar
25
How London became a Trust & Safety hub
5 min read
Mar
17
It's time to take user education seriously
If most platforms are pretty good at safety, they're terrible at educating users about it. That needs to change.
6 min read
Mar
10
The best T&S Insider reads from the last two years
Ben revisits some of Alice’s most thoughtful newsletters editions from the past two years — and explains why they matter more than ever
4 min read
Feb
24
How to write user-facing platform policies
T&S Insider’s practical, step-by-step guide to writing community guidelines that actually work
13 min read
Feb
17
Platform governance, creator style
As content creators grow more powerful and more economically embedded in platforms, it's logical that they become more involved in shaping their rules. But what does that mean for platforms and regulators?
7 min read