Sep
21
Why T&S needs a Wikipedia-thon
6 min read
User education
Sep
14
Now is the time to tell your T&S story (updated framework)
The current AI safety debate reminds us that Trust & Safety's expertise is needed more than ever. So why can't the industry get that expertise heard? And what can you do to start telling your own story?
7 min read
Jul
21
Why telling the T&S story is harder than it seems
Trust & Safety’s difficulty explaining itself reflects deeper tensions between the people doing the work, comms teams tasked with protecting company reputation and the journalists trying to hold platforms to account.
7 min read
Mar
17
It's time to take user education seriously
If most platforms are pretty good at safety, they're terrible at educating users about it. That needs to change.
6 min read
Feb
13
EU defines ‘addictive design’, defensive platforms and Ba’s exit
The week in content moderation - edition #324
6 min read
Sep
12
When internet regulation goes wrong, Roblox goes all-in on age verification and the real Zuck
The week in content moderation - edition #304
6 min read
Aug
12
People still don't get T&S — and that's a problem
When critics misunderstand Trust & Safety, it’s not just frustrating — it’s blocks the path to a healthier internet. Here’s what we need from allies and other stakeholders, and what real collaboration with T&S looks like in practice.
8 min read
Jul
21
How to develop your Trust & Safety voice
Many T&S professionals stay silent about their work — and that's a problem.
Ben and Alice explore why more folks should speak up, what’s holding them back, and how to share safely and strategically.
7 min read
Jun
23
Are schools taking online safety seriously?
I recently learned that even thoughtful, well-intentioned schools often lack strong safeguards on internet-connected devices. Here’s a list of questions to ask — and a template you can use to start the conversation
6 min read
Jun
16
Can LLMs fix the flaws in user reporting?
Large Language Models are being tested for everything from transparency to content review. But could they help modernise one of the oldest T&S processes — how users report harm and appeal moderation decisions?
5 min read